Return & Exchange Policy

Return & Exchange Policy

Drink’s Aroma regrets any inconvenience caused.

Eligibility for Returns

  • Customers may return products within 3 days of receiving their order, provided that the item is unused, unopened, and in its original packaging.

  • Custom‑made or special‑order items are not eligible for return.

Refunds

  • Refunds are issued only via the original payment method and are processed within 10–45 days, depending on the issuing bank of the credit card.

  • Shipping fees (if any) will be deducted before the remaining amount is refunded.

Cancellation Policy

Cancellation Window

Timing of Cancellation Fee Applied
48 hours or more before the scheduled service Full refund or free rescheduling
24–48 hours before the appointment 50 % cancellation fee
Less than 24 hours before the appointment or no‑show 100 % of the service cost

Rescheduling

  • Rescheduling is free of charge if requested 48 hours or more before the appointment.

  • Requests made 24–48 hours prior may incur a 10 % rescheduling fee to cover adjustments.

Exceptional Circumstances

In emergencies or force‑majeure situations, cancellation or rescheduling requests will be reviewed case by case. Supporting documentation may be required.

How to Cancel or Reschedule

Please contact us with your booking details:

Customer Support

For additional information or to initiate a return, reach out to our Customer Service Center. A confirmation email will be sent within 24 hours after we receive and process your request.